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FAQ

1. Orders & Registration

🔍 Do I need to register to place an order?

  • We recommend creating an account to ensure accurate shipping details and easy tracking of your order history. 

🔍 How do I register?

  • Desktop : Click “My Account” at the top right of the page to register.

  • Mobile : Tap “My Account” at the bottom of the page to register. 

🔍 How do I place an order?

  1. Select a product and click “Add to Cart.” 🛒

  2. Continue shopping or click “Checkout.”

  3. Log in or register before proceeding to checkout.

  4. Fill in and confirm your shipping address.

  5. Choose your shipping and payment methods, then confirm your order.

  6. You will receive a confirmation email once your order is complete. 📧

🔍 How can I track my order?

  • Once your order is shipped, we will send you an email with the tracking number. You can use it to check your delivery status. 🚚

🔍 Can I modify my order?

  • Once an order is confirmed, it cannot be modified as we process orders quickly for shipping. Please double-check your order details before checkout.

🔍 Can I cancel my order?

  • Unpaid orders can be canceled.

  • Paid orders cannot be canceled. If you have a special request, please contact our customer support team.

2. Payment Methods

🔍 What payment methods do you support?

  • Bank Transfer : CIMB 💳

  • E-Wallet : Touch ‘n Go 📱

📌 Important Notes :

  • Detailed payment instructions will be provided at checkout.
  • Please upload your payment proof to the payment verification page within 24 hours, or your order will be automatically canceled. 📸

3. Account Management

🔍 How can I update my account and shipping address?

  • Log in to your account, then go to “Account Maintenance” to update your personal information or shipping address. 

🔍 What should I do if I forget my password?

  1. Click “Forgot Password.” 🔑

  2. Enter your registered email address.

  3. Follow the instructions in the email to set a new password. 📧

4. Reward Points

🔍 How can I earn points?

  • Sign up and get 1,000 points. 🎉

  • Earn 1 point for every RM1 spent. 💰

🔍 How do I use my points?

  • 100 points = RM1 discount. No maximum limit on points redemption.

  • Points can only be used on our official website and are not applicable for shipping fees, discounted items, etc. 🌐

📌 Important Notes :

  • Points cannot be converted to cash or transferred. 🚫

If you have any other questions, feel free to contact our customer support team. We’re happy to assist you! 😊

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