Return and Refund Policy

At KHACADO, your happiness means everything to us.

We do our best to bring you a smooth and joyful shopping experience. Before placing an order, please take a moment to read our Return & Refund Policy. By shopping with us, you agree to the following terms.

1. Return Eligibility

We accept returns only in the cases below:

✅ Wrong Item Received – You received something different from what you ordered.

✅ Defective Item – This includes unwashable stains (e.g., ink, dye transfer) or holes larger than 3 cm.

We don’t count the following as defects or quality issues:

🔸 Normal wear and tear.

🔸 Damage from improper care or use.

🔸 Minor imperfections like loose threads or uncut buttonholes.

🔸 Small stains (under 2 cm).

🔸 Slight differences in print placement — every piece is unique!

🔸 Measurement differences (1–3 cm) from the manufacturing process.

🔸 Color differences due to lighting or screen display.

We can’t accept returns for these reasons:

❌ Sizing issues – Please check our size chart before placing your order.

❌ Change of mind – We hope you’ll love what you chose!

❌ Preorder delays – These items take time and can’t be refunded unless sold out.

❌ Different expectations on quality – Texture and thickness may vary; we recommend reading all product details.

❌ Items marked “Delivered” but not received – If your order status says “Delivered” but you didn’t receive it:

• Ask your neighbors, family, or building staff.
• Check with your local courier.
• We aren’t able to refund or resend items marked as delivered. Please contact your courier for further help.

2. Return Process

If your item meets the return conditions:

• Reach out to us via Instagram DM or Email within 3 days of receiving your order (based on tracking).
• Once we approve the return, please ship the item back within 5 working days.
• Make sure the item stays unused, unwashed, unaltered, and comes with all original tags.
• You’ll need to cover return shipping costs unless we sent the wrong or defective item.
• We’ll provide the return address once we approve your request.

3. Refunds & Exchanges

• We’ll resend the correct item or offer a refund if it’s unavailable.
• We’ll refund the amount to your original payment method (bank transfer, e-wallet, etc.).
• We don’t refund the original shipping fee.
• We’ll process your refund within 5 working days after receiving your return.
• If you return an item, we’ll remove any points earned from it.

4. A Few More Things

• We won’t process returns that don’t follow our policy.
• Please pack your return parcel securely to avoid damage.
• You’re responsible for the return parcel, including any shipping issues or added taxes.
• KHACADO may update this policy at any time without notice — please check back when in doubt.

Questions?

We’re here for you. 💖
Feel free to DM us on Instagram or send us an email. 📩
Thanks for shopping with KHACADO! ✨
We appreciate your trust and support. 🌸